When you order one of our pieces, you can be assured that we have gone to great lengths to ensure that they are made to last & if cared for properly, can be passed down generations. Once you place your order with us we begin to make your items within 24hours.

Please take note of the different process timings below: 

  • Our Made to Order pieces take 7 to 10 days to be made.
  • As Bespoke pieces are tailor-made for you, they can take up to 20 days to be completed.
  • Ready to Ship items are despatched from the same day if ordered before 3pm GMT.

*Please note the timelines above are subject to change, it can be longer during busy periods.

Once your order is complete it goes through various stages of Quality Control to ensure that it meets our high standards. Once this step is complete your item is then shipped to the delivery address specified in your order. 

 

SHIPPING & DELIVERY

UK Delivery

All local orders are sent via Royal Mail using their Special Delivery service & are delivered within 1 working day. All parcels are tracked and require a signature upon receipt. 

Europe Delivery

Orders to Europe are sent via DHL and are delivered within 1 – 3 working days. All parcels are tracked and require a signature upon receipt. 

International Delivery

International orders are sent via DHL and are delivered within 1 – 3 working days. All parcels are tracked and require a signature upon receipt. 

*Please note that once items have been picked up by the courier you will receive tracking details via the email address provided at checkout.

Taxes & Duties

For International orders please be advised that the recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. 

 

REFUND POLICY

As our items are Made to Order & Bespoke, we are unable to offer a Refund once they have been made. 

Sale Items

The sale of Discounted items is Final. They are not eligible for a Refund or an Exchange.

Exchange

You have 7days within which to Exchange your Full Price items from the date of receipt. Should you require an Exchange please email us at Customercare@bijouxfurs in the first instance. Please make sure your items are returned as new, unused and with all the tags still attached. Any items that do not meet the criteria as outlined in our policy will not be accepted and will be sent back to you. Exchanges for a new size can only be made once. The shipping costs for an Exchange are the responsibility of the customer. You are advised to use a service that you can Track, as any items lost being returned to us aren’t our responsibility.

*Please ensure that when sending us your International Order for an Exchange that the Package is clearly marked as a Return. Please also note that customers outside the EU are responsible for all taxes and duties.

Customer Care

We want our customers to have a seamless shopping experience, so feel free to contact us if you have any questions ahead of making your purchase. We want to ensure that you are 100% happy with your order. We are always more than happy to help you pick out the correct pieces in the right colours & sizes to suit you. For example if you require help with sizing please send us your chest & your arm measurement in cm (from the top of your shoulder to your wrist).

Please contact us here or email our Customer Care team at CustomerCare@Bijouxfurs.com with any questions you have with your order. Please allow up to 24hours for your query to be answered.